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lili - yesterday you worked 3.6 hrs and had no survey completions and we expected you to complete 1 survey(s). This gives you an overall PR of 0%. As a reminder, you have 4 hours of nesting time (0.4 hours left) and need a PR greater than 60% to keep seeing shifts. You'll need to improve on your next shift to graduate. A few tips to help you succeed: 1. Make 75-100 calls per hour (you made 48 calls per hour in your last shift) 2. Aim for at least 1 survey completion per hour 3. Review our Dynata Tips for Success Document here: https://bit.ly/Dynata_Top_Tips Stay positive and good luck! Yesterday's Key Shift Stats: Survey Completes: 0 (Expected 1) Utilization: 67.6% (Goal: 90%)* Calls / Hour: 48 (Goal: 80-100+) Break Time: 0% (Goal: The lower the better, you are not paid for break time and it hurts your PR %) *Production Rate (PR): % of surveys we expect you to complete (Goal: 100%) *Utilization: % of time you actively worked (Goal: 90%)

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