Hi, this is Rose from killario. I hope you're well. I'm actually calling because our team noticed this appeared on your subscription payments. And well our team has time in again try to reach out to you through calls as well as emails. However, the team hasn't been able to connect with you. So well, I generally want to help resolve this issue for you. So why I want you to understand the whole situation and offer assistance to you. So did you request a refund and perhaps maybe it wasn't processed your satisfaction? Well, I'm trying to understand the whole situation here. I generally want to you know help you with this issue. So as a self-representative, I'm going to challenging position with this dispute. If you could kindly withdraw the dispute, I can personally ensure that your fund is processed. And as soon as that is done, you'll receive a confirmation email at your provided email address and the refund should be processed within 7 to 10 working days. Get your understanding and cooperation in this matter. I am really looking. Forward to hearing back from you. So yeah, please don't hesitate to contact me whenever you get a chance that you're at your earliest convenience. Well, thank you so much. Have a good day.

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